Refund policy

Refund Policy

At Wavesse, we want you to feel confident in your purchase. Every order is carefully checked before shipment, and customer satisfaction is important to us. If you are not satisfied with your order, please review the policy below.

30-Day Money-Back Guarantee

All Wavesse orders are covered by our 30-Day Money-Back Guarantee from the date of delivery.

If you are not satisfied with your purchase, you may request a return and refund within 30 days of receiving your order, subject to the conditions below.

Contact Us

For help with returns or refunds, contact our support team at:

hello@wavesse.com

To help us process your request faster, please include:

your order number
the full name used for the purchase
the email address used at checkout
the reason for your request
photos or video if the item arrived damaged or incorrect

Return Eligibility

To be eligible for a return:

your request must be made within 30 days of delivery
the item must be returned according to the instructions provided by our support team
the item should be in its original packaging when possible
the product must not be heavily damaged due to misuse after delivery

Please do not send any item back without contacting us first.

Return Process

To start a return, email hello@wavesse.com.

If your return is approved, we will provide return instructions.
Please note:

return shipping costs are not covered unless the item arrived damaged or incorrect
we recommend using a tracked shipping method
original shipping charges are non-refundable unless otherwise required

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at hello@wavesse.com within 7 days of delivery.

Please include:

your order number
your full name
your email address
a short description of the issue
clear photo or video evidence

If approved, we may offer a replacement or a refund depending on the situation.

Non-Refundable Situations

Refunds may not be granted if:

the return request is made after the 30-day guarantee period
the item shows clear signs of misuse or damage after delivery
the product has been altered or modified
the package could not be delivered because an incorrect shipping address was entered at checkout
the shipment is marked as delivered by the carrier but is lost due to theft or post-delivery issues outside our control

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, refunds are sent to your original payment method within 5–7 business days. Depending on your bank or provider, processing may take additional time.

Late or Missing Refunds

If you have not received your refund yet:

check your bank account again
contact your credit card company or payment provider
allow extra time for the refund to post

If you still need help, email us at hello@wavesse.com.

Wrong Shipping Address

Please make sure your shipping address is correct before placing your order.

If you entered the wrong address, contact hello@wavesse.com as soon as possible. If your order has not shipped yet, we may be able to update it.

Wavesse is not responsible for packages sent to an incorrectly entered address.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Questions?

For any refund or return questions, contact us at: